Contact Us

Got a question about how we review crypto casinos, spotted something out of date on the site, or want to flag an issue with one of the operators we cover? This page explains the best way to reach us and what we're able to help with.

What we can help with

New Crypto Casinos is an independent review and comparison site for US players looking at Bitcoin and crypto casinos. We're not a casino ourselves, and we don't process deposits, withdrawals, bonuses or account verifications for any of the sites we cover. That means our support desk is limited to questions about our own content, not a operator's customer service issues.

• Corrections — if a bonus term, coin list, or rating on the site looks out of date, tell us and we'll check it
• Feedback on our reviews, methodology, or how we rank sites like BetPanda, CoinPoker Casino, or Cryptorino
• Suggestions for topics or casinos we should look at covering
• General questions about how crypto casino bonuses, wagering requirements, or no-KYC play typically work

What we can't do from here

Because we don't operate any casino accounts, we can't resolve issues with a specific deposit, withdrawal, bonus credit, or verification request. If you've run into a problem with a casino account — a delayed payout, a locked balance, a KYC request you weren't expecting — that has to go through the casino's own support channels, not ours. Every operator we list has its own customer support team, and most also publish complaint or dispute procedures tied to their licensing jurisdiction.

We also don't give personalized financial, legal, or tax advice. If you have questions about how gambling winnings or crypto gains are taxed in your situation, that's a conversation for a qualified tax professional, not a comparison site.

Before you get in touch, check these first

A lot of common questions are already answered elsewhere on the site, which can save you a wait:

• Curious who we are and how the site is run? See our About Us page
• Worried about gambling habits, or want self-exclusion and support resources? Visit Responsible Gambling, which also lists the national helpline
• Want the legal detail on how the site works, our disclosures, and usage rules? That's covered in our Terms and Conditions

A note on who this site is for

New Crypto Casinos is intended for readers aged 21 and over, in line with the age minimums applied by the operators we review. If you're contacting us on behalf of someone under that age, or with a question related to underage gambling, please direct that to the responsible gambling resources linked above rather than to us — we're not equipped to handle those situations directly and take that seriously.

Reporting a concern about accuracy or safety

If you believe one of the casinos we've reviewed is behaving in a way that's unsafe, misleading, or inconsistent with what we've written — for example, a payout delay that seems out of step with what's advertised, or licensing information that's changed — we want to hear about it. We periodically revisit our rankings and reviews, and reader reports are one of the ways we catch things that need updating. That said, we can only act on what we can verify, and we're not able to intervene directly in disputes between a player and an operator.

How to reach us

Look for the contact or support link in the site's footer or navigation menu, which will connect you to the right channel for corrections, feedback, or general questions about our content. We aim to read every message, though as an independent site we can't guarantee a response time on every query.

Remember that all gambling carries the risk of losing money, and cryptocurrency values can move sharply while your funds sit in a casino balance — that volatility is on top of ordinary gambling risk, not instead of it. If gambling stops being fun or starts feeling out of your control, the National Problem Gambling Helpline (1-800-GAMBLER) is available, and offshore crypto casinos may not offer the same self-exclusion tools or player protections as state-regulated operators. Play only with money you can afford to lose, and you must be 21 or older to use the services discussed on this site.